BrightStar Care is a full service homecare/medical staffing agency located in Bedford, NH. We service all ages and provide 24/7 care. In addition, we have nursing oversight and we are Joint Commission Accredited. We work with the VA as well Long Term Care Insurance.
Phone: 603.637.4646
Zip Code: 03110
City: Bedford
State: NH
Services Offered
- Alzheimer's Care
- Companion Care
- Housekeeping
- Dress & Grooming
- Laundry
- Incontinence Care
- Bathing
- Mobility Assistance
- Medication Reminders
- Respite Care
- 24-Hour Care
- Eating Assistance
- Transfer to/from Bed
- Exercise Assistance
- Safety Supervision
- Transportation
- Hospital Discharge Assistance
- Prescription Pick-Up
- Doctor Visit Companionship
- Grocery/Errand Assistance
- Hospice Support
Payment Options
- Medicaid/Medicare
- Cash
- CreditCard
- Check
- Veteran's Assistance
- Workers' Compensation Insurance
- Long-Term Care Insurance
2022, 2021
(Formerly Leader in Excellence)
Awarded forsuperiorclient & caregiver satisfactionratings.
About this award
2022, 2021, 2020, 2019, 2018
Awarded for outstanding client satisfaction ratings.
About this award
2022, 2021
Awarded for outstanding caregiver satisfaction ratings.
About this award
Agency Rating
4.60 / 5
Nicole D
They get back to me right away and they are able to work with me when there is a nursing shortage. They help to take care of my daughter and giving me break.
4.75 / 5
Paul H
I like their responsiveness and execution. I like their follow up. They have great communication.
4.75 / 5
Jason B
The nurse from BrightStar Care is very good at doing what she does to provide me care. BrightStar Care stays on schedule, on time, and provides the right dosages.
5 / 5
Cynthia S
I like that the nurses are always on time and seem knowledgeable. I never have a problem! The nurses get me my medication.
4.75 / 5
Jake
I like their communication. They make him feel better about himself.
4 / 5
Anonymous
The nurse has had to cancel and reschedule a lot. They were flexible with their scheduling.
4 / 5
Monique S
The nurses have been great. When it comes to Optum and the infusions, it is horrible. My nurse really goes above and beyond.
5 / 5
Amy C
They are accommodating and they they keep me in the loop. I've had the same nurse for years and I like it that way. I need the care being provided, it makes all the difference.
4.75 / 5
Aaron C
The agency needs to improve the delivery of the medications. I like that the agency has sent nice people to me. I've expressed concerns about the way the IV was administered and wanted it done differently, and they made sure that was done.
4.5 / 5
Jacqueline H
I think they are average. I have had 2 different people and they have been good. I would like more consistency. They have been flexible with scheduling.
4.5 / 5
Lisa
I like that our caregiver is friendly and has a lot of patience. They are companions and make her meals.
5 / 5
Joseph B
I would like to see the scheduling improved. They make my experience positive by making it simple and easy to get care.
4.25 / 5
About this Award
Best of Homecare
Leader in Experience
(Formerly Leader in Excellence)
Best of Home Care – Leader in Experience is the highest award a home care agency can earn from HCP, an independent satisfaction research firm. “Leader in Experience” is awarded based on client and caregiver satisfaction ratings collected by HCP in telephone interviews. Recipients of this award represent the top 15% of agencies participating in the HCP Experience Management Program. These home care agencies have proven that they provide quality care across every satisfaction category measured by HCP.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ OSAT Score 8.9+
- ✓ Complete a minimum of 2 client and 2 employee satisfaction surveys per month during the previous 12 months.
- ✓ Earn both Provider and Employer of Choice Awards for the year.
- ✓ Be a HCP Trusted Provider for at least twelve consecutive months. (The twelve months is from January to December, not rolling.)
About this Award
Best of Homecare
Provider of Choice
The Best of Home Care – Provider of Choice award is based on client satisfaction ratings collected from telephone interviews performed by HCP, an independent satisfaction research firm. These home care agencies are best-in-class for providing quality care to their clients. This recognition assures that the agency is trustworthy and has proven their ability to provide outstanding in-home care services.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ Be a HCP Certified – Trusted Provider™ for a minimum of 6 consecutive months.
- ✓ OSAT Score 8.75+
- ✓ Minimum of 12 client surveys to qualify for awards.
- ✓ Have less than 15% of your clients on “Do Not Call” for the year.
About this Award
Best of Homecare
Employer of Choice
The Best of Home Care – Employer of Choice award is based on caregiver satisfaction ratings collected via telephone interviews by Home Care Pulse, an independent satisfaction research firm. Agencies that have earned this award are best-in-class for caregiver satisfaction.
Qualification
To receive this certification, a home care agency must meet the following:
- ✓ Be a Home Care Pulse Certified – Trusted Provider™ for a minimum of 6 consecutive months.
- ✓ OSAT Score 8.75+
- ✓ Have less than 15% of your clients on “Do Not Call” for the year.
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